Refund policy

Returns
You can request a return within 30 days of delivery. To be eligible, your laser tag set must be unused, undamaged, in its original packaging, and returned with all parts (every blaster, hit sensor and cable). Items that show signs of use or are missing parts can't be accepted.

How to Request a Return
Email hello.blastcrew@outlook.com with your order number before sending anything back. We'll reply within 1 to 3 business days with return instructions and the return address. Returns sent without contacting us first, or to any other address, can't be processed.

Return Shipping
Return shipping is paid by the customer unless the item is faulty or we sent the wrong item. Please use a tracked service, as we can't be responsible for returns that don't reach us.

Faulty, Damaged or Wrong Items
If your order arrives damaged, a blaster or sensor won't power on, charge or register hits, or you received the wrong bundle, email us within 7 days of delivery with your order number and clear photos or a video showing the issue. Once we've reviewed it, we'll send a replacement or issue a refund.

Refunds
Once your return arrives and passes inspection, we'll approve your refund and send it to your original payment method within 5 to 10 business days. Original shipping costs and add-ons such as Shipping Protection are non-refundable unless the item was faulty.

Cancellations
Orders can be cancelled within 12 hours of purchase by emailing hello.blastcrew@outlook.com. Once an order has been processed or dispatched it can't be cancelled, but you can still return it under this policy.

Non-Returnable Items
Mystery Gifts can't be returned unless they arrive faulty.

Before Opening a Dispute
If there's any problem with your order, please contact us first at hello.blastcrew@outlook.com. We reply to every message and resolve almost every issue directly, which is much faster than a bank dispute.

This policy does not affect your statutory rights.