Shipping policy

Shipping Policy

We ship worldwide with tracked delivery.

Processing and Delivery Times
Orders are processed within 2 to 3 business days. Most customers receive their laser tag set within 7 to 14 business days of dispatch. Delivery to some countries can take longer. Delivery times are estimates provided by the carrier and are not guaranteed. We do not dispatch orders on Saturdays or Sundays.

Ordering a Gift?
During the holiday season, carriers get busier. If your laser tag set is a gift for a birthday or Christmas, we recommend ordering early to make sure it arrives in time.

Tracking
You'll receive a tracking number by email as soon as your order is dispatched. Please allow up to 48 hours for tracking to update.

Delivery Confirmation
An order counts as delivered when the carrier's tracking shows it delivered to the address entered at checkout. If tracking shows delivered but you can't find your parcel, please check around your property, with neighbours and with your local post office, then contact us within 7 days of the delivery date.

Shipping Protection
If you added Shipping Protection at checkout, we'll replace or refund your order if it's lost, stolen or damaged in transit. Orders without Shipping Protection are covered by the carrier's standard process, and we can't be held responsible for parcels after the carrier confirms delivery.

Customs, Duties and Import Taxes
Most orders arrive with nothing extra to pay. Depending on your country, some orders may be charged import duties, taxes or customs fees. These are set by your country, are not included in your order total, and are paid by the recipient. Customs checks can sometimes delay delivery beyond our estimates. Refused parcels are not eligible for a refund of shipping costs.

Incorrect Addresses
Please check your shipping address carefully at checkout. We can't be held responsible for parcels sent to an incorrectly entered address. If a parcel is returned to us as undeliverable, we can reship it once the postage is covered.

Lost or Damaged Parcels
If your tracking shows no movement for 21 days, or your parcel arrives damaged, email us at hello.blastcrew@outlook.com within 7 days and we'll sort it out with the carrier.

Questions?
Email us anytime at hello.blastcrew@outlook.com.